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End-User Services

Field Services

Discover how Faiston’s Field Service can transform your IT operations.

With a presence in over 5,000 cities, Faiston operates one of the largest certified technical service networks in the country. We have a network of over 5,500 technicians distributed throughout Brazil, allowing us to offer innovative services with agility and quality in all 26 states and the Federal District.

Faiston Field Service can transform your IT operations.

Solutions

Our Field Service projects are tailored to meet the specific needs of each company.

Resident Technicians

Teams permanently allocated to provide continuous and immediate support.

On-Demand Support:

Flexible service through ad-hoc calls or call franchises, utilizing both in-house teams and our partner network.

Preventive and Corrective Maintenance

Guarantee that your equipment and systems operate efficiently and without interruptions.

Equipment Deployment and Configuration

Ensure that everything is operational from day one.

    Differentials

    • National Coverage with presence in 26 states plus the Federal District
    • +5,500 approved technicians distributed throughout Brazil
    • State-of-the-Art Shared Service Center (CSC) in Barueri: Our advanced infrastructure ensures efficient and agile operations
    • We have 257 Operational Bases with Field Service technicians throughout Brazil
    • Strategic Satellite Stock/Storages: Over 12 satellite storages positioned in major capitals.
    • Trained and awarded team, with low turnover
    • Advanced tools for monitoring and analysis
    • In-House and Accredited Laboratories: In-house laboratory and accredited centers in cities with over 500,000 inhabitants.

    Our numbers speak for us

    90% NPS

    Survey based on NPS

    +5,500

    Partner Network

    257

    Operational Bases

    26

    Presence in 26 States + Federal District

    49

    In-house technicians in 49
    cities with +500 inhabitants

    Monitoring and Analysis

    Monitoring and Analysis

    We offer real-time monitoring with access to detailed reports and interactive dashboards, ensuring accurate metric analysis and effective service management.

    Our Workforce Management includes dedicated support to cover absences and vacations, as well as advanced training programs to minimize the impact on client operations.

    Excellence Team

    Excellence Team

    Our team of over 5,500 technicians is rigorously trained and evaluated, ensuring excellence through:

    • Continuous Training: Frequent updates and refreshers.
    • Performance Evaluations: Constant monitoring of service quality and efficiency.
    • Reward Programs: Incentives based on results.

    Testimonial

    “Faiston’s Field Service has drastically improved our operations. The speed and competence of the team are unmatched.”
    Juliana Costa, Director of Operations, Logistics Company

    Case study

    A telecommunications company managed to reduce downtime by 60% by adopting our preventive maintenance services, increasing customer satisfaction and improving operational performance.

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    IT downtime

    Contact us today
    for a free consultation

    See how we can help your company reach new levels of efficiency and innovation.

    With Faiston, you have the guarantee of a partner who understands your needs and is ready to provide quality support wherever and whenever you need it. Test our services and see the difference we can make.