Services and Solutions

End-User

Guaranteed access, total efficiency

Productive Users

End-to-end support for the end user. We handle questions, incidents, requests, and guidance for the best use of IT resources, remotely or in person.

Our End-User Services

Break & Fix

Quick recovery of equipment and systems.

Count on specialists to troubleshoot, repair or replace devices and ensure continuity of work — whether in the office, at home, or in branches across Brazil. Faiston has the largest certified technical network in the country, providing services in over 5,500 cities, with 24/7 coverage for critical demands.

On-site or laboratory diagnostics and repairs
Strict SLA and ticket tracking
Parts inventory in regional bases

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Hardware as a Service (HaaS)

Always up-to-date technology, with no initial investment.

We offer workstations, laptops, desktops, accessories, and devices as a service: you only pay for what you use, with all support, maintenance, and management included. Upgrade your technology park seamlessly and focus resources on growing your business.

Constant hardware renewal
Exchange and upgrades without bureaucracy
Custom flexible contracts

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Field Service

On-site support for IT users with resident technicians, dedicated, or on-demand staff, utilizing the partner network of technicians distributed throughout Brazil in microcomputer, network, server/storage, cabling, and VSAT technologies.

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IT Asset Management & Logistics

Complete management of hardware and software assets with contract management, tracking of asset movements among IT users, and conducting physical and logical inventory to keep the database updated, in addition to optimizing new investments.

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Professional Services

Professional IT services that connect your company to highly qualified specialists for on-demand projects, migration, consulting, cybersecurity, cloud, and more. With personalized, flexible, and scalable services, we help your organization innovate, reduce costs, and maintain focus on core business, while we take care of technical execution with excellence throughout Brazil.

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Service Desk

24/7 Service Desk support for IT users, featuring complete service and incident lifecycle management from Faiston or the customer’s site.

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Why Choose Faiston for End-User?

National Coverage: Largest technical presence… serving over 5,500 municipalities
Specialized and certified team: Over 400 employees and 5,500 certified professionals.
National service and guaranteed SLA: Incident resolution with traceability and total transparency.
Focus on satisfaction: Metrics and NPS surveys with periodic publications.