End-User Services

Break & Fix

The Key to the Continuity of Your Business

Rapid Recovery of Equipment and Systems. Rely on specialists to resolve failures, repair or replace devices, and ensure work continuity, whether in the office, at home, or in branches spread across Brazil.

Faiston Service Portfolio

Service Desk

24/7 Service Desk for IT user support, with complete management of the lifecycle of incidents and service requests from Faiston or the client’s site.

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Field Service

On-site support for IT users with resident technicians, dedicated or on-demand mobile technicians, utilizing a network of accredited technicians distributed throughout Brazil in microcomputer technologies, networking, servers/storage, cabling, and VSAT.

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Asset Management

Comprehensive management of hardware and software assets with contract management, recording of asset movements among IT users, and conducting physical and logical inventory to keep the database updated, as well as optimizing new investments.

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IT Asset and Logistics Management

Distribution, storage, and movement services for IT equipment (including reverse logistics) with national coverage.

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Site Survey

Conducting a site survey is not just a recommended step, but an essential practice for any network project. This prevents failures, accelerates problem resolution, and ensures better satisfaction for end users and the IT team.

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Differentials

Presence in all 26 Brazilian states and the Federal District, with a network of over 5,500 professionals, ensuring support in any region of the country.
Warehouse in Barueri, SP, with spare parts and storages strategically located to respond quickly to any need.
We are recognized for our excellence in service, with an NPS above 9, highlighting our clients’ satisfaction with managed projects and services.

Implementation Process

24/7 Monitoring

Continuous supervision of non-warrantied equipment, with the ability to respond remotely to any identified problem, initiating solutions immediately.

Efficient IT Logistics

With a finely tuned parts distribution and storage strategy, we ensure rapid service for any hardware failure.

Dedicated Field Service

When necessary, we perform equipment replacement directly on-site, through highly specialized technicians, ensuring that operations are resumed quickly.

Laboratory Repairs

Our service includes recovery of damaged equipment, performed in our own or approved laboratories, located in strategic cities to better serve each client.

Benefits of Break & Fix

Operational Continuity: Significantly reduce downtime with quick and efficient repairs, providing stability to your operations.
Cost-Effectiveness: Extend the useful life of your existing equipment, minimizing the need for new investments and maximizing the return on already invested capital.
National Support: Comprehensive technical support with over 5,500 technicians available throughout Brazilian territory, ensuring complete and accessible coverage in any location.

Solutions Offered by Faiston

Technical Assistance and Maintenance: Our specialists are always ready for software installation and recovery on servers, as well as maintenance on routers, switches, power systems like UPS and stabilizers.
Support Infrastructure: Faiston has a robust infrastructure with over 49 in-house laboratories, complemented by 1 Shared Services Center, 1 Warehouse, 12 Storages, and 257 Logistics Points, ensuring agile support and replacement of components.

Testimonial

“Our partnership with Faiston has revolutionized the way we manage our IT infrastructure. The efficiency and speed of service are unmatched.”

Satisfied Client

Case Study

Discover how a major telecommunications company managed to reduce its operational costs by 30% after implementing Faiston’s Break & Fix services, demonstrating the positive and tangible impact of these solutions.