Learn about all Faiston services and solutions

Ícone Tecnologia
IT MANAGED
SERVICES

Processes, tools and
knowledge to maintain the
Environment availability and performance.

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Ícone Serviços Gerenciados de TI
IT INFRASTRUCTURE
SERVICES

Implement digital infrastructures
with Faiston and guarantee first
and second level managed.

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Ícone Segurança
SECURITY
SERVICES

Prevention, management, and the best
solutions to ward off threats
of cyber-attacks.

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Ícone Cloud
CLOUD MANAGED
SERVICES

The digital transformation is complete:
public and private cloud, integrated solutions,
management,monitoring and
specialized support services.

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RPA
SERVICES

Automate processes,
increase productivity, reduce
costs and improve performance
in business area. 

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BREAK & FIX
SERVICES

Fine pieces of equipment and an excellent
IT structure are not guarantees that your company will not stop. It is necessary to combine preventive and corrective maintenance. 

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TALK TO OUR SPECIALIST

Numbers

4.000 +

IT applications
and assets
NOC monitored

60.000 +

IT users
supported by our
Service Desk

600 +

Robots monitored
in Faiston
RPA

10.000 +

Pieces of hardware
at the Break & Fix
maintenance plant

75.000 +

Field support
instances executed
by our technicians

120 +

Systems
integrated at
Faiston RPA

3.000 +

Technicians
stationed
across Brazil

400 +

Repairs executed
in our Break
& Fix service

5.000 +

Physical and virtual servers supported by our Managed Services

800 +

Appliances
monitored by our
Security service

12

Storage Centers with parts distributed in Brazil for Break & Fix

400 +

400+ Databases
handled in our
Managed Services

Partners and Technologies

cisco partner
Enterprise Partner
commscope ruckus
Nexans
Microsoft Gold Partner
Avantdata
watchguard

Server

Storage

Database

Middleware

Backup

NOC

SIEM

Break & Fix

Firewall

LAN / WAN

Cabling

Service Desk

Field Service

Asset Management

Access Management

IT Logistics

Success stories

Major Call Center

One of the largest call centers in Brazil.

Customer Challenges

In the areas of infrastructure, customer service, and process automation, provide customers with the best strategies to choose and implement the right solutions in a personalized way.

The Project

Installation, Operation, Specialized Support and equipment maintenance (Network, Firewall, Storage and Servers) covering around 1,000 equipments.

Components
  • IT availability guarantee
  • Maintenance of EoS (end of support) equipment in the data center
  • First level server monitoring and administration
  • Administration of Database Instances
  • LAN/WAN network management
  • Management of firewall rules
Benefits
  • Cost reduction
  • Customer partnership relationship
  • Customer focus on core business
  • SLA for maintenance and availability of the environment 24x7x365

Global telecom operator

One of the largest Global Telecom and Satellite Network Operators in Latin America.

Customer Challenges

Connect people, companies, and businesses through integrated and secure communication solutions, making corporate networks fast, secure and reliable. Deliver accessible, revolutionary, automated, customized and competitively priced solutions, along with a network of partners and resources to integrate the solution your company needs.

The project

Technical support and equipment maintenance services for all Brazilian National Lottery branches in Brazil (client of our client).

Components
  • Technical maintenance, configuration, and support services for approximately 14,500 National Lottery branches.
  • Tailored service model with a predefined SLA for each type of equipment.
Benefits
  • Cost reduction
  • Customer partnership relationship
  • Customer focus on core business
  • SLA for maintenance and availability of the environment 24x7x365

Motorcycle and engine manufacturer

Manufacturer of motorcycles and engines present in Brazil with plants in the free economic zone of Manaus and Greater São Paulo.

Customer Challenges

Meet the growing demand, whether in terms of production volume, logistics, but also technology and processes. Having alied technology and service partners, bringing agility, flexibility and scalability to keep up with business growth.

The project

Outsourcing of Service Desk and Field Service services.

Components
  • 1st and 2nd level Service Desk (SPOC)
  • Field Services
  • Asset Management, Problem Management, Change Management, Release Management and Software Distribution
  • Relationship by Service Levels market standards (TME, TMA, % Abandonment, % Sun. N1 etc.)
Benefits
  • Cost reduction
  • Customer partnership relationship
  • Customer focus on core business
  • SLA for maintenance and availability of the environment 24x7x365
  • All calls are registered and controlled by the Service Desk, reducing downtime for user services and customer business processes, enabling proactive communication between the Service Desk and users, thus generating increased satisfaction with the service provided.

Service Provider europeu

One of the largest European Service Providers, operating in Brazil in different market segments.

Customer Challenges

Boost your customers on their digital journey. With a clear focus on selected sectors and regions and with a distinctive character, it wants to be the leading, vertically aligned and integrated IT service provider. Support digital transformation with industry-specific consulting services, cutting-edge cloud services, digital solutions and large security systems – from concept to implementation.

The Project

Provision of IT infrastructure services for Database, Operating System, Network, Firewall, Storage, Scheduling and Operation.

Components
  • First level server monitoring and administration
  • Administration of Database Instances
  • LAN/WAN network management
  • Management of firewall rules
  • Management of backups
  • Management of scheduling
Benefits
  • Cost reduction
  • Customer partnership relationship
  • Customer focus on core business
  • SLA for maintenance and availability of the environment 24x7x365
TALK TO OUR SPECIALIST

Evolving is revolution!

Josivan

“Faiston’s 3 main differentials are: technical capillarity, availability 24/7 at our CSC (Shared Service Center), and the NPS is above 9. We have a continuous incremental improvement process on our services and solutions, and that contributes to our best of class quality of service.  And when we look at our NPS indicator, we know we are on the right track.”

Josivan Costa – CPO

Marcelo

“In order to guarantee the quality of service, 3 things are necessary: process, tool, and people. Process is written, published, trained.  Tool you buy, configure, train, and implement. For people, it is necessary to have: boldness, confidence, ethics, teamwork.”

Marcelo Nascimento – COO

Fernando

“We are recognized for the excellence of our services.”

Fernando Schaeffer – CEO