IT MANAGED SERVICES
Available IT services ensure that companies do not stop, that they keep moving with operational efficiency, satisfied customers and users
Serviços gerenciados de TI
Processos, ferramentas e conhecimento para manter o ambiente disponível e performático.
Da governança e processos à transformação digital e cloud, conte com serviços tecnológicos da Faiston em:
- Break Fix
- Field Service
- Service Desk
- Gestão de Acessos
- Big Data
- Inteligência Artificial
- Logística
- Segurança, acesso e identidade
Além de suporte à disposição 24/7, em todo Brasil
CAPABILITIES
SERVICE DESK
24/7 Service Desk to support IT users with care and complete management of the life cycle of incidents and service requests from Faiston or the client’s premises.
ACESS MANAGEMENT
Management and permission of access by IT users to folders, files, ERP, productivity software, and tools defined in the security policy of our clients for the profile of the requesting user.
ASSET MANAGEMENT
Complete management of hardware and software assets with contract management, registration of asset movements between IT users and physical and logical inventory, keeping inventory assets updated, optimizing new investments.
IMACD
Installation and moving services, addition of new components, making changes to existing configurations, and equipment decommissioning on site, field or data center.
Field Service
Face-to-face support to IT users with local, remote, dedicated and on-demand technicians, using the Partner Network of technicians distributed throughout Brazil in microcomputer technologies, network, servers/storage, cabling and VSAT.
“>Suporte presencial aos usuários de TI com técnicos residentes, volantes dedicados ou avulsos sob demanda, com utilização da rede credenciada de técnicos distribuída por todo o brasil em tecnologias de microcomputadores, network, servidores/storage, cabeamento e VSAT.
Break & Fix
Support and maintenance of equipment without warranty, covering all main manufacturers, with replacement of components located in local and satellite distribution centers spread on major Brazilian capitals, serving mission critical environments.
IT CABLING
Inspection services, dry infrastructure cabling, rearrangement of racks, installation and movement of network points, certified cable and fibers routing, fiber fusion, supply of materials, inputs and delivery of As Built.
IT LOGISTCS
IT equipment distribution, storage and handling services, with nationwide presence
REPAIR LABORATORY
IT equipment repair returned from the field in our own laboratory or homologated labs located in major Brazilian cities.
TIME AND MATERIALS CONTRACTS
Skilled IT labor offered on a T&M contract to meet the requested requirements.
DIFFERENTIALS
Specialized remote
support with 30+
professionals certified by leading IT manufacturers.
Own repair laboratory
and approved repair
centers in major cities
of Brazil.
Technical footprint in all capitals and Partner Network with more than 2,600 approved partners and distributed throughout Brazil.
24/7 Service Desk with omnichannel access.
NPS above 9 in surveys conducted for projects and managed services contracts.
Central warehouse in Barueri, SP, with spare parts, parts and components to serve the region and replacement of storages distributed in the main Brazilian capitals.
Satellite storages with complete parts and components positioned to serve mission critical operations throughout Brazil.
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Discover all Faiston services and solutions
IT INFRASTRUCTURE
SERVICES
Implement digital infrastructures
with Faiston and guarantee
first and second level
managed services.
SECURITY
SERVICES
Prevention, management,
and the best solutions
to ward off threats of
cyber-attacks.
CLOUD MANAGED
SERVICES
The digital transformation is complete: public and private cloud, integrated solutions, management, monitoring and specialized support services.
RPA
SERVICES
Automate processes, increase
productivity, reduce costs
and improve performance
in any business area.
BREAK & FIX
SERVICES
Fine pieces of equipment and an excellent IT structure are not guarantees that your company will not stop. It is necessary to combine preventive and corrective maintenance.