Serviços gerenciados de TI

Processos, ferramentas e conhecimento para manter o ambiente disponível e performático.

Da governança e processos à transformação digital e cloud, conte com serviços tecnológicos da Faiston em:

  • Break Fix
  • Field Service
  • Service Desk
  • Gestão de Acessos
  • Big Data
  • Inteligência Artificial
  • Logística
  • Segurança, acesso e identidade​

CLOUD MANAGED SERVICES​

The digital transformation is complete: public and private cloud, integrated solutions, management, monitoring and specialized support services. 

Faiston knows the Journey to the Cloud. Topics such as support, data type, need for data transfer and architecture are important. ​

Our certifications and knowledge of the different Cloud solutions allow us to define the best project for our customers with management, monitoring and support.

Além de suporte à disposição 24×7, em todo Brasil

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CAPABILITIES

24/7 MONITORING

Monitoring using its own tool or CSP tool for detecting infrastructure events and alarms and 1st level support for incident resolution and low complexity requests.

COMPUTER SERVICES

Use the XaaS models provided by Faiston to operate your IT infrastructure environment in the cloud with network services, firewall, storage, servers, operating systems, security, productivity, backup, database and business applications with pay-per-consumption in the main Public and private CSPs.

NETWORK

Management and support of local or linked networks in the main CSPs using resources such as VPC, VPN, Load Balance, Direct Connect SiteLink, Express Route to reduce bottlenecks, increase environment latency and ensure reliable data transfer without incidents. Expertise in critical problems forwarded by the 1st level, updating and configurations necessary for the best performance of the environment.

FIREWALL

Public and private cloud firewall configuration and management to protect business-critical applications and data, branch offices and software-defined environments. Administration and configuration of WAF, Guard Duty, Defender, backup of the security firewall configuration, preparation of activation scripts, deactivation or appliance migration. Acting on critical incidents forwarded by the 1st level, updating software and necessary configurations for better security in the environment.

Platform as a Service (PaaS)

OPERATIONAL SYSTEM

Faiston operates the main Operating Systems in the cloud market, especially Windows and Linux for managing virtual servers, maintaining clusters, applying patches, backing up equipment configurations, writing scripts, preventive and corrective maintenance, troubleshooting critical events with manufacturers and environmental capability study.

STORAGE

Operation and specialized support for large volume storage management, applying the business models of the main public and private CSPs.

DATABASE

Management and support of cloud databases with virtual machine provisioning and choice of database technology and operating system, storage capacity sizing, high availability configuration, application of logical security policy, patches and integrity monitoring of instances. Acting on critical problems forwarded by the 1st level, updating software and applying tuning in databases to improve the performance of business applications.

BACKUP CENTER

Administration of the best backup solutions and operation based on the execution of the retention policy for storing application data, files and settings of environments defined by software in public or private cloud.

IDENTITY MANAGEMENT

Use Faiston’s management and access services to ensure that users and entities have correct access to organization resources such as network, database, folders using a cloud IAM system.

MIDDLEWARE

Remote platform management and support with middleware services to ensure availability of web servers, application servers and cloud databases.

KUBERNETES ADMINISTRATION

Infrastructure management and operation of distributed kubernetes clusters containing IT components such as containerized applications and databases in major public CSPs and datacenters.

INFRASTRUCTURE DEVOPS

Faiston is prepared to create, delete and maintain cloud infrastructure structures for DevOps teams with certified professionals in the main CSPs.

24/7 MONITORING

Monitoring using its own tool or CSP tool for detecting infrastructure events and alarms and 1st level support for incident resolution and low complexity requests.

COMPUTER SERVICES

Use the XaaS models provided by Faiston to operate your IT infrastructure environment in the cloud with network services, firewall, storage, servers, operating systems, security, productivity, backup, database and business applications with pay-per-consumption in the main Public and private CSPs.

NETWORK

Management and support of local or linked networks in the main CSPs using resources such as VPC, VPN, Load Balance, Direct Connect SiteLink, Express Route to reduce bottlenecks, increase environment latency and ensure reliable data transfer without incidents. Expertise in critical problems forwarded by the 1st level, updating and configurations necessary for the best performance of the environment.

FIREWALL

Public and private cloud firewall configuration and management to protect business-critical applications and data, branch offices and software-defined environments. Administration and configuration of WAF, Guard Duty, Defender, backup of the security firewall configuration, preparation of activation scripts, deactivation or appliance migration. Acting on critical incidents forwarded by the 1st level, updating software and necessary configurations for better security in the environment.

Platform as a Service (PaaS)

OPERATIONAL SYSTEM

Faiston operates the main Operating Systems in the cloud market, especially Windows and Linux for managing virtual servers, maintaining clusters, applying patches, backing up equipment configurations, writing scripts, preventive and corrective maintenance, troubleshooting critical events with manufacturers and environmental capability study.

STORAGE

Operation and specialized support for large volume storage management, applying the business models of the main public and private CSPs.

DATABASE

Management and support of cloud databases with virtual machine provisioning and choice of database technology and operating system, storage capacity sizing, high availability configuration, application of logical security policy, patches and integrity monitoring of instances. Acting on critical problems forwarded by the 1st level, updating software and applying tuning in databases to improve the performance of business applications.

BACKUP CENTER

Administration of the best backup solutions and operation based on the execution of the retention policy for storing application data, files and settings of environments defined by software in public or private cloud.

IDENTITY MANAGEMENT

Use Faiston’s management and access services to ensure that users and entities have correct access to organization resources such as network, database, folders using a cloud IAM system.

MIDDLEWARE

Remote platform management and support with middleware services to ensure availability of web servers, application servers and cloud databases.

KUBERNETES ADMINISTRATION

Infrastructure management and operation of distributed kubernetes clusters containing IT components such as containerized applications and databases in major public CSPs and datacenters.

INFRASTRUCTURE DEVOPS

Faiston is prepared to create, delete and maintain cloud infrastructure structures for DevOps teams with certified professionals in the main CSPs.

DIFFERENTIALS

Our cloud-managed services allow our customers to focus on their core business.

We offer customers the flexibility to scale as their IT support structure needs.

NPS above 9 in surveys
carried out for recurring
projects and services.

24/7 Service Desk with Omnichannel access.

We provide Cloud services from the customer’s premises or remotely from our Service Center in Barueri, SP.

Monitored environment with automation of low and medium complexity operational tasks supported by tested processes that lead to increased productivity of our customers.

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    Learn about all Faiston services and solutions

    Ícone Serviços Gerenciados de TI
    IT INFRASTRUCTURE
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    Implement digital infrastructures
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    Ícone Segurança
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    Prevention, management
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    to ward off threats
    a of cyber-attacks. 

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    Ícone Cloud
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    The digital transformation is complete: public and private cloud, integrated solutions, management, monitoring and specialized support services.

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    RPA
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    Automate processes, increase
    productivity, reduce costs and
    improve performance
    in any area. 

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    BREAK & FIX
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    Fine pieces of equipment and an excellent IT structure are not guarantees that your company will not stop. It is necessary to combine preventive and corrective maintenance. 

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