CLOUD MANAGED SERVICES​

Monitoring using its own tool or CSP tool for detecting infrastructure events and alarms and 1st level support for incident resolution and low complexity requests.

Use the XaaS models provided by Faiston to operate your IT infrastructure environment in the cloud with network services, firewall, storage, servers, operating systems, security, productivity, backup, database and business applications with pay-per-consumption in the main Public and private CSPs.

Management and support of local or linked networks in the main CSPs using resources such as VPC, VPN, Load Balance, Direct Connect SiteLink, Express Route to reduce bottlenecks, increase environment latency and ensure reliable data transfer without incidents. Expertise in critical problems forwarded by the 1st level, updating and configurations necessary for the best performance of the environment.

Public and private cloud firewall configuration and management to protect business-critical applications and data, branch offices and software-defined environments. Administration and configuration of WAF, Guard Duty, Defender, backup of the security firewall configuration, preparation of activation scripts, deactivation or appliance migration. Acting on critical incidents forwarded by the 1st level, updating software and necessary configurations for better security in the environment.

Faiston operates the main Operating Systems in the cloud market, especially Windows and Linux for managing virtual servers, maintaining clusters, applying patches, backing up equipment configurations, writing scripts, preventive and corrective maintenance, troubleshooting critical events with manufacturers and environmental capability study.

Operation and specialized support for large volume storage management, applying the business models of the main public and private CSPs.

Management and support of cloud databases with virtual machine provisioning and choice of database technology and operating system, storage capacity sizing, high availability configuration, application of logical security policy, patches and integrity monitoring of instances. Acting on critical problems forwarded by the 1st level, updating software and applying tuning in databases to improve the performance of business applications.

Administration of the best backup solutions and operation based on the execution of the retention policy for storing application data, files and settings of environments defined by software in public or private cloud.

Use Faiston’s management and access services to ensure that users and entities have correct access to organization resources such as network, database, folders using a cloud IAM system.

Remote platform management and support with middleware services to ensure availability of web servers, application servers and cloud databases.

Infrastructure management and operation of distributed kubernetes clusters containing IT components such as containerized applications and databases in major public CSPs and datacenters.

Faiston is prepared to create, delete and maintain cloud infrastructure structures for DevOps teams with certified professionals in the main CSPs.